Analisis Kepercayaan Masyarakat dalam Proses Pengambilan Keputusan Menyalurkan Zakat di Lembaga Amil Zakat Dompet Al-Qur’an

Barokatur Rizkiyatul Ula, Faizah Qonita Salsabilla, Allif Vega Putra Maransyah, Moh. Ilham

Abstract


Trust is a feeling of "security" that arises from a person's heart based on feedback from other people. Strong trust is a determinant for being stable in making decisions. This research applies qualitative research methods and uses a case study approach. The data sources used are primary and secondary data sources, with data collection techniques in the form of interviews, observation, documentation and previous studies. This research aims to determine consumer behavior in the realm of trust in paying zakat at zakat amil institutions. The sources for this study are employees of Dompet Al-Qur'an and the surrounding community. The total number of speakers was 13 people, including 4 employees and 9 members of the public. The central location of the Al-Qur'an Wallet is at Ruko Citra City, Sari Rogo, Sidoarjo, East Java. After conducting research and analysis using the POAC theory (Planning, Organizing, Actuating, Controlling), the research results show that the planning theory in planning marketing strategies, organizing in dividing tasks, actuating in carrying out tasks, as well as controlling theory in monitoring employee work, can be realized successfully. Good. Therefore, applying POAC theory well will really bring good to the institution, because it has a direct impact on customers.


Keywords


Trust; Decision Making; Zakat

Full Text:

PDF

References


Akbar, K., Hamdi, Kamarudin, L., & Fahruddin. (2021). Manajemen POAC pada Masa Pandemi Covid-19 (Studi Kasus BDR di SMP Negeri 2 Praya Barat Daya). Jurnal Kependidikan: Jurnal Hasil Penelitian Dan Kajian Kepustakaan Di Bidang Pendidikan, Pengajaran Dan Pembelajaran, Vol. 7(1), 167–175.

Alfiah, E., Herawati, M., & Novitasari, R. (2020). Manajemen POAC Wakaf di Indonesia. ZISWAF: Jurnal Zakat Dan Wakaf, Vol. 7(2), 117–131.

Aqbar, K., & Iskandar, A. (2019). Kontekstualisasi Kebijakan Zakat Umar bin Abdul Aziz dalam Perzakatan dan Pengentasan Kemiskinan di Indonesia. Kajian Ekonomi Dan Keuangan, Vol. 3(3), 198–218.

Fikri, M. K. (2020). Pengaruh Kepercayaan, Transparansi, dan Kuntabilitas Terhadap Minat dan Keputusan Muzakki Menyalurkan Zakat Pada Lembaga Amil Zakat, Infaq, Shodaqoh Nahdlatul Ulama’ (LAZISNU) Kabupaten Banyuwangi. Institut Agama Islam Negeri Jember.

Fudaili, M., & Azis, M. (2022). Analisis Tingkat Kepercayaan Muzakki Dalam Berzakat di LAZISNU Kecamatan Sambit. JOIPAD: Journal of Islamic Philanthropy and Disaster, Vol. 2(1), 23–33.

Hamang, M. N., & Anwar, M. (2019). Potensi Zakat, Infak, Sedekah (ZIS) dalam Pengembangan Umkm (Usaha Mikro Kecil Menengah) di Lazismu Kota Pare-Pare. Jurnal Al-Ibrah, Vol. 8(1), 129–143.

Istikhomah, D., & Asrori. (2019). Pengaruh Literasi Terhadap Kepercayaan Muzaki Pada Lembaga Pengelola Zakat dengan Akuntabilitas dan Transparansi Sebagai Variabel Intervening. EEAJ: Economic Education Analysis Journal, Vol. 8(1), 95–109.

Litriani, E., Handayani, D. L., & Lestari, C. (2021). Korelasi Antara Transparansi Lembaga Pengelola Zakat dengan Tingkat Kepercayaan Muzakki dalam Membayar Zakat di Badan Amil Zakat Nasional (BAZNAS) Kota Palembang. Jurnal I-Philanthropy: A Research Journal On Management Of Zakat and Waqf, Vol. 1(1), 53–64.

Mubarok, W. I. (2022). Pengaruh Pengetahuan, Pendapatan, Religiositas, dan Kepercayaan Terhadap Minat Muzaki Membayar Zakat Pada Organisasi Pengelola Zakat. Universitas Islam Negeri Maulana Malik Ibrahim.

Ruyatnasih, Y., & Megawati, L. (2018). Pengantar Manajemen: Teori, Fungsi, dan Kasus (Cet. 2). Absolute Media.

Santosa, A. D., Bintarina, V. I., & Hamzah, R. A. (2019). Peran Kepercyaaan dan Brand Image dalam Pengambilan Keputusan Pembelian Secara Online di Instagram. Jurnal Ekonomi Majamen, Vol. 5(1), 60–68.

Sugiyono, D. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan Tindakan.

Tsalitsah, I. M. (2020). Rukun Islam dalam Kajian Tekstual dan Kontekstual. Al-Hikmah: Jurnal Studi Agama-Agama, Vol. 6(1), 57–66.

Utami, N., Aditia, M. Y., & Asiyah, B. N. (2023). Penerapan Manajemen POAC (Planning, Organizing, Actuating, dan Controlling) Pada Usaha Dawet Semar di Kabupaten Blitar. Jurnal Penelitian Ekonomi Manajemen Dan Bisnis (JEKOMBIS), Vol. 2(2), 36–48.

Was’an, G. H., Kumala, D., Faris, M. S. Al, & Waskito, M. (2023). Manajemen Zakat dan Wakaf. PT. Sonpedia Publishing Indonesia.

Wibowo, A. (2015). Distribusi Zakat dalam Bentuk Penyertaan Modal Bergulir Sebagai Accelerator Kesetaraan Kesejahteraan. Jurnal Ilmu Manajemen, Vol. 12(2), 28–43.




DOI: https://doi.org/10.31764/jseit.v4i1.23107

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Barokatur Rizkiyatul Ula, Faizah Qonita Salsabilla, Allif Vega Putra Maransyah, Moh. Ilham

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Journal of Sharia Economy and Islamic Tourism
http://journal.ummat.ac.id/index.php/jseit
Email: [email protected] || WA: +62 819-0691-8915
Universitas Muhammadiyah Mataram
Jl. KH. Ahmad Dahlan No.1, Pagesangan, Kec. Mataram, Kota Mataram, Nusa Tenggara Bar. 83115, Indonesia.