Digital Transformation in Public Religious Services: A Systematic Analysis of Policy Effectiveness, Inclusivity, and Responsiveness in the Society 5.0 Era

Rahmad Hidayat, Ariy Dermawan, Mustamin Mustamin

Abstract


The development of digital technology in the Society 5.0 era is driving significant transformation in public religious services. This study aims to systematically analyze digital transformation by assessing the effectiveness of policies, the inclusivity of access, and the responsiveness of services to community needs. The method used is qualitative, employing a Systematic Literature Review (SLR) approach to sources from DOAJ, Scopus, and Google Scholar spanning the years 2016–2025. The analysis was conducted through a process of literature selection, synthesis, and interpretation to identify patterns and developments in the research variables. The results indicate that the integration of artificial intelligence and e-government enhances the efficiency, transparency, accuracy, and accessibility of religious services. This transformation also strengthens the contribution of these services to socio-economic development through increased productivity and social inclusion. However, there are ambivalent challenges in governance, such as the legitimacy of values, public trust, institutional capacity, and the digital divide. The success of this transformation heavily depends on the balanced integration of technological, social, and normative aspects to achieve effective, inclusive, and responsive services.

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