Analisis Manajemen Pelayanan Kesehatan dalam Progrm JKN di Puskesmas Jakarta

Khezia Aghata Fania Putri, Lailatus Syarifah, Mawar Datul Khalwa, Raehanun Nafaretta Fiyorentina, Meirinawati Meirinawati, Trenda Aktiva Oktariyanda

Abstract


The National Health Insurance Programme (JKN) is a government initiative aimed at ensuring equitable access to healthcare services for the public. However, various challenges remain in its implementation at primary healthcare facilities such as community health centres (puskesmas). This study aims to analyse healthcare service management within the JKN programme at the JKT Community Health Centre in Tebet Sub-district using the POAC (Planning, Organising, Actuating, Controlling) theoretical framework. The research method employed was descriptive qualitative, utilising a literature review approach from scientific journals indexed in SINTA 1–3. The results indicate that the main issues include long patient queues, a shortage of medical staff, suboptimal coordination between the BPJS and the community health centre, and weak quality control of services. In terms of management, service planning is not yet fully based on patients’ actual needs; organisation is in place but not yet optimal; service delivery still faces technical constraints; and quality control is inconsistent. Therefore, a comprehensive improvement of the management system is required to enhance the quality of JKN services at community health centres.

Keywords


JKN , Community Health Centres, Health Service Management, Poac

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References


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