Optimalisasi Mutu Pelayanan Kesehatan melalui Pendampingan Penyusunan Standar Operasional Prosedur (SOP) di Puskesmas

Abstract

Abstract:  The transformation of primary health care services encourages community health centers (Puskesmas) to strengthen service governance through an integrated approach that is oriented toward community needs. One of the essential efforts to support service quality improvement is the provision of Standard Operating Procedures (SOPs) that align with the cluster-based service structure. This community service activity aimed to provide assistance to health workers at Puskesmas Gentungan, Gowa Regency, in developing cluster-based service SOPs as an effort to strengthen primary health care management. The implementation method employed a participatory approach through several stages, including needs identification, delivery of educational materials, group discussions, assistance in SOP document preparation, and evaluation of activity outcomes through observation of participant involvement and review of the developed documents. The activity was conducted on Friday, June 26, 2026, at Puskesmas Gentungan, Gowa Regency, and was attended by 20 participants consisting of community health center leaders, health workers, and service staff. The results of the activity showed that participants were able to understand the concept of cluster-based health services and actively participated in the process of developing service SOP drafts. The main output of this activity was the formulation of draft primary health care service SOPs based on clusters, which can serve as a reference for implementing more standardized health services. This assistance activity contributes to strengthening primary health care governance through systematic and measurable documentation of service processes.

Abstrak: Transformasi pelayanan kesehatan primer mendorong puskesmas untuk memperkuat tata kelola pelayanan melalui pendekatan yang terintegrasi dan berorientasi pada kebutuhan masyarakat. Salah satu upaya yang diperlukan dalam mendukung peningkatan mutu pelayanan adalah penyediaan Standar Operasional Prosedur (SOP) yang sesuai dengan struktur pelayanan berbasis klaster. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan kepada tenaga kesehatan Puskesmas Gentungan Kabupaten Gowa dalam penyusunan SOP pelayanan berdasarkan klaster sebagai upaya penguatan manajemen pelayanan kesehatan primer. Metode pelaksanaan menggunakan pendekatan partisipatif melalui tahapan identifikasi kebutuhan, penyampaian materi, diskusi kelompok, pendampingan penyusunan dokumen SOP, serta evaluasi hasil kegiatan melalui observasi keterlibatan peserta dan review dokumen yang dihasilkan. Kegiatan dilaksanakan pada Jumat, 26 Juni 2026 di Puskesmas Gentungan Kabupaten Gowa dan diikuti oleh 20 peserta yang terdiri dari unsur pimpinan puskesmas, tenaga kesehatan, dan staf pelayanan. Hasil kegiatan menunjukkan bahwa peserta mampu memahami konsep pelayanan berbasis klaster serta terlibat aktif dalam proses penyusunan rancangan SOP pelayanan. Produk utama kegiatan berupa tersusunnya rancangan SOP pelayanan puskesmas berdasarkan klaster yang dapat menjadi acuan dalam pelaksanaan pelayanan yang lebih terstandar. Kegiatan pendampingan ini memberikan kontribusi dalam memperkuat tata kelola pelayanan kesehatan primer melalui dokumentasi proses kerja yang sistematis dan terukur.