Pengembangan Angkutan Pelajar Trans Bening untuk Mendukung Revitalisasi Transportasi Publik Kota Mataram

Abstract

Abstract: The decline in public transportation use and the increasing reliance on private vehicles pose major challenges to the development of public transportation in Indonesia’s medium-sized cities. The Trans Bening program in Mataram, which provides free student transportation, is a local government initiative designed to facilitate students’ commutes to school while simultaneously revitalizing existing public transportation systems. However, the effectiveness of developing student transportation as a strategy for revitalizing public transportation has not been extensively studied. This study aims to formulate guidelines for the development of student transportation to support the revitalization of public transportation in Mataram City. The study employed a mixed-methods approach through operational performance surveys, user perception surveys, and policy analysis. Data were analyzed using operational performance indicators, service quality metrics, policy gap analysis, and conceptual synthesis. The results show that operational performance varies across routes and indicates high demand. However, there are still constraints, including limited service coverage, a lack of supporting infrastructure, low service integration, and suboptimal use of information technology. Based on these findings, this study proposes a student transportation development matrix to contribute to the revitalization of public transportation in Mataram City.

Abstrak: Menurunnya penggunaan angkutan umum dan meningkatnya ketergantungan terhadap kendaraan pribadi menjadi tantangan utama pengembangan transportasi publik di kota-kota menengah Indonesia. Program Trans Bening di Kota Mataram sebagai layanan transportasi pelajar gratis merupakan upaya pemerintah daerah untuk memberikan layanan mobilitas pelajar ke sekolah sekaligus mengaktifkan kembali angkutan umum yang telah ada. Namun, efektivitas pengembangan angkutan pelajar sebagai strategi revitalisasi transportasi publik belum banyak dikaji. Penelitian ini bertujuan merumuskan arahan pengembangan angkutan pelajar untuk mendukung revitalisasi transportasi publik Kota Mataram. Penelitian menggunakan pendekatan mixed methods melalui survei kinerja operasional, survei persepsi pengguna, dan analisis kebijakan. Data dianalisis menggunakan indikator kinerja operasional, kualitas pelayanan, policy gap analysis, serta sintesis konseptual. Hasil penelitian menunjukkan bahwa performa operasional pada setiap rute memiliki variasi dan mengindikasikan permintaan yang tinggi. Namun demikian, masih terdapat kendala keterbatasan cakupan layanan, minimnya infrastruktur pendukung, rendahnya integrasi layanan, dan belum optimalnya pemanfaatan teknologi informasi. Berdasarkan temuan tersebut, penelitian ini mengusulkan matriks pengembangan angkutan pelajar guna memberikan kontribusi terhadap revitalisasi angkutan publik Kota Mataram.