Optimalisasi Kompetensi Manajerial Mahasiswa Administrasi Kesehatan melalui Pelatihan Penyusunan Alur Pelayanan
Abstract
Abstract: This community service program aims to optimize the managerial competencies of students in the Health Administration Study Program through training in the preparation of health service flowcharts using Microsoft Visio. The implementation methods include counseling, training, case study-based flowchart preparation practice, and mentoring. Evaluate activities using a pre-test and post-test design aimed at measuring participants' knowledge levels. This activity involved 21 students who participated in training at the Computer Laboratory of the Faculty of Sports Science and Health, Makassar State University. The evaluation results showed that before the training, 42.9% of participants had a good level of knowledge, which increased to 95.2% after the training. Conversely, participants with poor knowledge decreased from 57.1% to 4.8%. The Wilcoxon test results show a significant increase in knowledge before and after training. This training also improved students' skills in systematically organizing and visualizing health service flows. Thus, the training activity proved effective in improving students' managerial competencies, particularly in process analysis and visualization of health service flows.
Abstrak: Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan kompetensi manajerial mahasiswa Program Studi Administrasi Kesehatan melalui pelatihan penyusunan alur pelayanan kesehatan menggunakan Microsoft Visio. Metode pelaksanaan meliputi penyuluhan, pelatihan, praktik penyusunan flowchart berbasis studi kasus, serta pendampingan. Evaluasi kegiatan menggunakan desain pre-test dan post-test yang bertujuan untuk mengukur tingkat pengetahuan peserta. Kegiatan ini melibatkan 21 mahasiswa yang mengikuti pelatihan di Laboratorium Komputer Fakultas Ilmu Keolahragaan dan Kesehatan Universitas Negeri Makassar. Hasil evaluasi menunjukkan bahwa sebelum pelatihan, peserta dengan tingkat pengetahuan baik sebesar 42,9% dan meningkat menjadi 95,2% setelah pelatihan. Sebaliknya, peserta dengan pengetahuan kurang menurun dari 57,1% menjadi 4,8%. Hasil uji Wilcoxon menunjukkan adanya peningkatan pengetahuan yang signifikan sebelum dan sesudah pelatihan. Pelatihan ini juga meningkatkan keterampilan mahasiswa dalam menyusun dan memvisualisasikan alur pelayanan kesehatan secara sistematis. Dengan demikian, kegiatan pelatihan terbukti efektif dalam meningkatkan kompetensi manajerial mahasiswa, khususnya dalam analisis proses dan visualisasi alur pelayanan kesehatan.
Keywords
Full Text:
PDFReferences
Amalia, V., & Damayanti, R. (2022). Analisis Waste Alur Pelayanan Rawat Jalan RS. Mata Undaan Surabaya Sebagai Upaya Peningkatan Capaian Waktu Tunggu. Jurnal Manajemen Kesehatan Indonesia, 10(3).
Antonacci, G., Lennox, L., Barlow, J., Evans, L., & Reed, J. (2021). Process mapping in healthcare: a systematic review. BMC Health Services Research, 21(1), 1–15. https://doi.org/10.1186/s12913-021-06254-1
Astanti, Y. D., Soejanto, I., & Berlianty, I. (2020). Simulasi Alur Pelayanan Rawat Jalan (Poliklinik) di Rumah Sakit Menggunakan Software ProModel. Jurnal Optimasi Sistem Industri, 13(1), 1. https://doi.org/10.31315/opsi.v13i1.3223
Barati, O., Sadeghi, A., Khammarnia, M., Siavashi, E., & Oskrochi, G. (2016). A Qualitative Study to Identify Skills and Competency Required for Hospital Managers Omid. Electronic Physician, 8(10), 3057–3061.
D’Andreamatteo, A., Ianni, L., Lega, F., & Sargiacomo, M. (2015). Lean in healthcare: A comprehensive review. Health Policy, 119(9), 1197–1209. https://doi.org/10.1016/j.healthpol.2015.02.002
David A, K. (2015). Experiential learning: Experience as the source of learning and development (2nd). Organizational Development.
De Ramón Fernández, A., Ruiz Fernández, D., & Sabuco García, Y. (2020). Business Process Management for optimizing clinical processes: A systematic literature review. Health Informatics Journal, 26(2), 1305–1320. https://doi.org/10.1177/1460458219877092
Dewi, P. K. (2015). Analisis Alur Proses Penerimaan Pasien Rawat Inap di Rumah Sakit “X” Tahun 2015 dengan Pendekatan Lean Hospital. Jurnal ARSI : Administrasi Rumah Sakit Indonesia, 2(1). https://doi.org/10.7454/arsi.v2i1.2185
Diana, U., Hidayatullah, S., Alvianna, S., Nurdin, M., & Khouruh, U. (2025). Peran Soft Skill dan Praktik Kerja dalam Meningkatkan Kesiapan Kerja Melalui Motivasi Mahasiswa di Universitas Merdeka Malang. Jurnal Riset Inspirasi Manajemen Dan Kewirausahaan, 9(1), 20–30. https://doi.org/10.35130/ae7y4181
Donabedian, A. (2003). An Introduction to Quality Assurance in Health Care. In Oxford University Press: Vol. 1st ed,Vol (Issue 5).
Henrique, D. B., & Godinho Filho, M. (2020). A systematic literature review of empirical research in Lean and Six Sigma in healthcare. Total Quality Management and Business Excellence, 31(3–4), 429–449. https://doi.org/10.1080/14783363.2018.1429259
Holmgren, A. J., McBride, S., Gale, B., & Mossburg, S. (2023). Technology as a Tool for Improving Patient Safety. Patient Safety Network, 1–11.
Improta, G., Romano, M., Di Cicco, M. V., Ferraro, A., Borrelli, A., Verdoliva, C., Triassi, M., & Cesarelli, M. (2018). Lean thinking to improve emergency department throughput at AORN Cardarelli hospital. BMC Health Services Research, 18(1), 1–9. https://doi.org/10.1186/s12913-018-3654-0
Lailatul Khotima, F., Nyoman Adikarya Nugraha, I., & Firdaus Wardhana, Z. (2023). Analisis Alur Pelayanan Pasien Rawat Jalan Bpjs Kesehatan di Rumah Sakit Mata Bali Mandara. Bali Medika Jurnal, 10(1), 43–60. https://doi.org/10.36376/bmj.v9i3
Marbun, R., Ariyanti, R., & Dea, V. (2022). Peningkatan Pengetahun Masyarakat Terkait Pemahaman Alur Pelayanan Gawat Darurat Di Rumah Sakit. SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan, 6(1), 108. https://doi.org/10.31764/jpmb.v6i1.7251
Marriott, R. D. (2018). Process Mapping – The Foundation for Effective Quality Improvement. Current Problems in Pediatric and Adolescent Health Care, 48(7), 177–181. https://doi.org/10.1016/j.cppeds.2018.08.010
Melder, A., Robinson, T., Mcloughlin, I., Iedema, R., & Teede, H. (2022). Integrating the complexity of healthcare improvement with implementation science: a longitudinal qualitative case study. BMC Health Services Research, 22(1), 1–12. https://doi.org/10.1186/s12913-022-07505-5
Messum, D. G., Wilkes, L. M., Jackson, D., Peters, K., Messum, D. G., Wilkes, L. M., & Peters, K. (2016). Employability Skills in Health Services Management : perceptions of recent graduates. Asia Pacific Journal of Health Management, 11(1), 25–32.
Naamati-Schneider, L., & Alt, D. (2025). Health management students’ perceived soft skills acquisition and university commitment. BMC Medical Education, 25(1). https://doi.org/10.1186/s12909-025-07127-5
Organization World Health. (2018). Delivering quality health services: A global imperative for universal health coverage. In World Health Organization (Issue July). Organisation for Economic Co-operation and Development, and The World Bank. http://apps.who.int/bookorders.
Pype, P., Mertens, F., Helewaut, F., & Krystallidou, D. (2018). Healthcare teams as complex adaptive systems: Understanding team behaviour through team members’ perception of interpersonal interaction. BMC Health Services Research, 18(1), 1–13. https://doi.org/10.1186/s12913-018-3392-3
Shirazi, F. B., Movahed, M. S., Moslehi, S., Rahatlou, M. B., & Seyedin, H. (2024). Knowledge and Skills Needed for Future Health Administrators: A Systematic Review. Iranian Journal of Public Health, 53(5), 1021–1032. https://doi.org/10.18502/ijph.v53i5.15582
Syahadatina Noor, M., Susyanti, J., & Shaddiq, S. (2025). Literature Review: Implementation Of Business Process Management In Business Model Management To Improve The Quality And Efficiency Of Health Services. International License Almubin: Islamic Scientific Journal, 8(2), 289–292. https://doi.org/10.51192/almubin.v8i2.2100
World Health Organization. (2016). Patient safety: Making health care safer. In WHO. https://doi.org/10.1007/978-3-319-58868-1_1
Xue, H., Lu, Y., & Liu, L. (2025). Efficacy of problem-based learning in enhancing health education skills, self-directed learning, and critical thinking among nursing interns: a prospective cohort study. BMC Medical Education, 25(1). https://doi.org/10.1186/s12909-025-07936-8
Zimmermann, A. E., King, E. E., & Bose, D. D. (2024). Effectiveness and Utility of Flowcharts on Learning in a Classroom Setting: A Mixed-Methods Study. American Journal of Pharmaceutical Education, 88(1), 100591. https://doi.org/10.1016/j.ajpe.2023.100591
DOI: https://doi.org/10.31764/am.v5i3.38726
Refbacks
- There are currently no refbacks.
EDITORIAL OFFICE: