The Role of Artificial Intelligence in Optimizing Library Access and Services for Science and Technology in the Digital Age

Syaharuddin Syaharuddin, Iwin Ardyawin, Dedy Iswanto

Abstract


Artificial intelligence (AI) has become an important element in the transformation of science and technology libraries in the digital age. This study aims to investigate the role played by AI in optimizing library access and services in this field. Using a Systematic Literature Review approach, this study systematically reviewed the available literature from 2013 to 2024 through indexing sources such as Scopus, DOAJ, and Google Scholar. The aim was to fill the gap of previous research results and gain a deeper understanding of AI integration in the context of science and technology libraries. The results show that AI has made a significant impact in improving the accessibility, efficiency, and relevance of library services. The use of AI-based intelligent search algorithms and natural language processing (NLP) has enabled libraries to provide more efficient and relevant search services to their users. Technologies such as BERT language models have also been shown to enhance automated search and classification capabilities, providing users with easier access to digital collections in research activities. This study provides important insights into how AI integration has changed the landscape of library services, by strengthening operational efficiency and improving information accessibility. The practical implication of the findings is that science and technology libraries should continue to adapt to advances in AI technology to meet user needs and optimize the services they provide.

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